Your T&Cs for an Online Store for Consumer Customers
You want to offer products or services for sale or rent to your consumer customers via your e-commerce website.
You need customized B2C Terms and Conditions of Sale, tailored to your offering, and compliant with all applicable legal requirements to protect you from government audits.
The purpose of Terms and Conditions of Sale is to provide consumers with clear, fair, and accurate information about the characteristics of the product or service offered by the business on its website, as well as about the seller.
Ensuring compliance is crucial for any B2C e-commerce business (targeting consumer customers) because it reflects the ongoing efforts of legislators to strengthen consumer protection.
General Terms and Conditions of Sale Compliant with the Law
In recent years, businesses have seen their obligations increase, particularly regarding pre-contractual information and the enforceability of their General Terms and Conditions of Sale.
Businesses must also remind their consumer customers of their right of withdrawal if the products and services offered are covered, and specify the conditions for exercising this right.
B2C General Terms and Conditions of Sale must include mandatory information regarding the conditions for implementation and content of the legal guarantee of conformity and the guarantee against defects in the goods sold, which are owed by the seller. They must also, where applicable, mention the existence of a commercial guarantee and after-sales service.
Businesses must provide for the implementation of an optional mediation process for the benefit of the consumer and specify its procedures.
Finally, businesses must ensure that none of their clauses are significantly unbalanced to the detriment of their customers, otherwise they risk being deemed unfair.
This non-exhaustive list is mandatory, and the risks incurred by professionals in the event of non-compliance are significant. Furthermore, it is strongly advised against copying the contractual terms of your competitors; you risk being sued and severely penalized for unfair competition.
Guillaume Gouachon
Avocat associé
Responsible "Consommation, produits et conformité"
Martine Behar Touchais
Professeur de droit Of counsel
Responsible "Distribution & Concurrence"
It is strongly advised against copying the contractual terms of your competitors; you risk being sued and severely penalized for unfair competition.
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Drafting E-commerce Terms and Conditions
You want to offer products or services for sale or rental via your e-commerce website to your consumer customers.
You need customized B2C Terms and Conditions that are tailored to your offering and comply with all applicable legal requirements to protect you from government audits.
You want to offer products or services for sale or rental via your e-commerce website to your consumer customers.
You need customized B2C Terms and Conditions that are tailored to your offering and comply with all applicable legal requirements to protect you from government audits.