Consumer Commercial Guarantee

Ensuring the efficiency of processes in terms of product safety and compliance

• team training
• Audit of procedures in place to manage security and compliance issues
• Analysis of contractual clauses relating to liability, recall and product quality

Ensure effective incident management in the event of product safety or compliance issues

• Assistance and coordination of DGCCRF controls
• Appeal proceedings, and assistance with hearings,
• withdrawal / recall procedure

Manage customer complaints and disputes related to product safety and compliance

• implementation of customer complaint management monitoring process
• management of serial disputes before the courts.

The firm provides its clients with proven technical know-how, and expertise in the various control or judicial procedures to ensure effective management of product safety or compliance issues.